Service Design Consultant

Job description

Service Design Consultant Location: Katowice - 2 days in office / 3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. Join EY GDS Poland – part of EY’s global integrated service delivery network – as a Senior Consultant in Service Design. Be part of a global team of innovators, gain international experience, and collaborate with leading market players, multinationals, and innovators. Help businesses create user-centered, efficient, and impactful services. The opportunity: We are looking for a passionate Service Designer or Product Designer with a strong focus on Customer Experience (CX) who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success. Your key responsibilities: To qualify for the role, you must have - Conduct user research to uncover needs and pain points. - Map processes and identify improvement opportunities. - Create service blueprints, journey maps, and personas. - Co-create concepts and solutions with stakeholde...