Digital Customer Success Partner

Job description

As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our North American markets during the launch of their new collaborative learning software. Your main goals will be to: 1. Ensure the renewal of contracts through the coordination of different resources (technical, educational, etc.) 2. Ensure the business impact of our solution is in line with the clients’ business objectives 3. Work closely with the North American Account 4. Management team to ensure client KPIs are met Create and develop processes, reporting, and communication to handle a one-to-many approach Within 1 month, you will: - Master our product and Convexity corporate culture - Familiarize yourself with the processes and tools used by our Customer Success (CS) team - Participate in your first customer meetings with other Customer Success Managers from our team Within 2 months, you will: - Host your first meetings with customers and get feedback from your peers - Start new projects with new clients - Participate in regular Discovery Meetings with customers to identify the feat...