Engagement Manager (UK)
ActiveFence · New York City, New York, US
Description What You’ll Do - Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensur...
Job description
Description What You’ll Do: - Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions. - Build and nurture strong, trust-based relationships with enterprise customers. - Monitor customer health and satisfaction, identifying risks and opportunities for expansion. - Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders. - Collaborate across departments to deliver exceptional customer outcomes. - Raise and escalate potential risks, ensuring swift resolution and customer retention. - Continuously identify ways to add value and improve the customer experience. - Translate technical information into clear, engaging stories for technical and non-technical stakeholders Why Join Us?: - Work with some of the biggest names in tech to address critical Trust & Safety challenges. - Be part of a supportive, mission-driven team that values integrity and innovation. - Enjoy opportunities for growth and professional development in a cutting-edge field. Requirements: What We’re Looking For: - Experience: 3+ years in Project Management in the Security,...