Patient Advocate - Day Shift - Sunday and Monday Days Off

Job description

Patient Advocate - Day Shift - Sunday and Monday Days Off Position Summary: At Stony Brook Medicine, under direction of the Director of Patient Advocacy, the Patient Advocate will work in the Patient Representative department and will interact with patients, families, visitors, and administrative and professional staff as well as community member and university staff. Duties of a Patient Advocate include the following but are not limited to: - Facilitate resolution to expressed concerns, answer questions, and honor requests or commendations. - Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff. - Serve as liaison between patients, families, hospital and medical staff. - Advocate for Patient’s Rights - Promote patient satisfaction. - Serve as a resource by providing information for the patient regarding organizational services and resources. - Offer assistance by fostering a collaborative relationship with the healthcare team, the patient and the family. - Utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient's concerns. - Initiate appropriate...