Resident Services Intern

Job description

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, New Jersey, and Kansas City. We are hiring a Resident Services Intern in Chicago, IL! The pay rate is $18/hour. Overall Responsibility: Provide best-in-class customer service to maximize resident satisfaction and attract new residents, handle escalations, as well as mentor the resident service team to success. Essential Functions: - Deliver prompt and courteous service by phone, email, chat, and in person. - Coordinate special projects with residents such as new initiatives and capital projects. - Inspecting apartments, testing keys, scheduling freight elevators. - Assist resident services with move in and renewal tasks. - Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor. - Understand, apply, and comply with all company policies and procedures and all applicable federal, state, and local laws. - Perform other related duties and assignments as required. Required Skills/Experience and Education: Please be advised that ALL new...