Team Support Specialist Customer Sales & Service

Job description

Job Description As a Team Support Specialist at SIXT, you will play a key role in driving performance, service quality, and team engagement within our Customer Experience operations. Acting as a frontline leader, you will support and develop a team of contact center agents while ensuring a high standard of customer service, operational efficiency, and compliance with company standards. This role is ideal for professionals who thrive in a fast-paced environment, enjoy coaching and developing others, and are passionate about delivering exceptional customer experiences while driving team performance. YOUR ROLE AT SIXT: - You lead, coach, and motivate a team of contact center agents, ensuring high performance and a strong customer-first mindset - You monitor and manage team KPIs (call handling time, first call resolution, quality scores, customer satisfaction) to drive performance and accountability - You provide real-time support to agents on escalated or complex customer interactions, ensuring effective resolution - You conduct regular one-on-ones, performance evaluations, and team meetings to support development and engagement - You ensure adherence to scripts, protocols, compliance...