Patient Experience Specialist

Job description

POSITION SUMMARY: Delivering a positive patient experience is essential to providing safe, high quality health care. The Patient Experience Specialist works to create an environment that promotes a positive patient experience by collaborating with patients, their caregivers and hospital staff and physicians to identify and resolve concerns. This position gives voice to patients and their support network in a timely and articulate manner, translating those concerns to the interdisciplinary team as well as to middle and senior management and the hospital board. There is also potential for interaction with the hospital’s insurer and legal counsel. QUALIFICATIONS: •Conflict management, Crisis management, and or Dispute Resolution certificate an asset •Regulated health professional preferred •Professional Membership with OPRA preferred •3-5 Years practical and related experience with 6 months to 1 year on-the job training. •Excellent oral and written communications skills with the ability to communicate objectively and effectively with patients and staff at all levels required. •Excellent interpersonal skills, mediation, conflict resolution and negotiation skill with the ability to nego...