Client Services Representative - VRH Dandenong

Job description

Job Description Client Services Representative (Casual): 📍 36 Lonsdale St, Dandenong VIC 3175 About the Role: Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Casual Client Services Representative to join our team. In this flexible role, you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners—particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times. Key Responsibilities: - Act as the first point of contact for all client interactions, both in person and over the phone - Manage a multi-line switchboard, including handling high volumes of calls efficiently - Triage and respond appropriately to emergency patient enquiries, escalating when required - Coordinate appointments, inquiries, and client communications - Maintain accurate client records and documentation - Provide clear information on services, pricing, and hospital policies - Liaise with veterinary staff to support seamless patient care - Process pay...