Patient Services Coordinator - Optometry

Job description

Description Fenway Health’s optometry department is seeking a Patient Services Coordinator who is team-oriented and looking to work in a mission-driven, diverse, non-profit healthcare setting. The Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, and opening/closing the receptionist station daily. This is a highly visible position with extensive patient contact, both in person and by telephone. The schedule for this position requires evening availability (until 7pm) Responsibilities include: - providing excellent customer service - logging information on phone calls received and maintaining detailed and accurate records - accurately performing registration processes for new and established patients - providing patients with accurate information regarding Fenway Health services - maintaining patient confidentiality - establishing and maintaining effective working relationships with coworkers, supervisors, and the general public - performing reception duties in an efficient, professional, and courteous manner - verifying exi...