Supervisor - Service

Job description

Objective This position will direct and supervise the shop and/or field functions of the relative location. This includes but not limited to, coordinating and managing work flow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties. Responsibilities: Primary Responsibilities: - Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions - Ensure the shop produces high quality, efficient repairs and customer service - Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses - Supervise, coach, train, discipline, and lead the shop’s staff - Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed - Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative lo...