Engagement Specialist

Job description

Job Title: Engagement Specialist Full Time 11:00 AM - 8:00PM Summary: The Engagement Specialist role is the critical first impression, via phone, with whom many prospective students will engage when speaking with CHCP. This role is responsible for supporting our automated contact strategy, accurately entering data, and handling a high volume of prospective and continuing student engagements. These student connections are required to be upbeat and positive, handled efficiently and compliantly, and always completed with the highest ethical standards. Additionally, in carrying out the duties and responsibilities of this position; the Engagement Specialist is required to be mindful of the CHCP philosophy, which requires providing quality services to all students, visitors, and clients; focusing on the development, growth, and involvement of staff members; offering recognition of employees; adhering to sound economic principles; and creating an environment which is conducive to innovation, positive thinking, and expansion. Key Job Elements: •Provide unrivaled customer service in the engagement with prospective and continuing students. •Work in a data and metrics driven environment; meet...