Director of Customer Success

Job description

Max Retail empowers independent retailers and brands to reach hundreds of millions of consumers through technology that makes multichannel selling as easy as “click, click, sold.” The platform connects sellers to top online marketplaces, automating listings, pricing, and fulfillment. By helping businesses move inventory faster and more profitably, Max Retail fuels a more circular, sustainable retail economy. As we scale from 3,000 to 20,000+ active sellers, we’re doubling down on what makes Max Retail special — human connection and measurable growth. Our Customer Success team sits at the intersection of revenue expansion, relationship management, and enablement, helping retailers list consistently, price strategically, and make Max Retail part of their daily workflow. The Role: The Director of Customer Success owns the two outcomes that drive Max Retail’s business: bringing on inventory value and retaining customers through re-listing. Every system you build, every cadence you run, and every CSM you coach is in service of those two numbers, getting sellers to list more inventory, more often, and keeping them active on the platform. You will lead, scale, and systematize a high-perfo...