Chief Financial Officer

Job description

About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The role: As our first CFO, you'll own finance end-to-end and partner with our leadership team on decisions that shape the company. Key challenges we face today are: redefining pricing architecture across seat-based and usage-based products, managing unit economics against evolving AI infrastructure costs, and creating a bundling strategy across our product portfolio. Along with traditional finance responsibilities, you’ll define how finance operates in a...