Service Advisor

Job description

Description POSITION OVERVIEW: The Service Advisor is a key member of our service operations team, ensuring the customer experience is at the forefront of all processes. The successful advisor will tell you they are an organized multi-tasker that knows how to manage their time effectively. They would also describe themselves as an ambitious, friendly, detail-oriented, and enthusiastic team player that is known for communicating effectively, following through, and making decisions with confidence. If this sounds like you, keep reading! You will be successful if you are obsessed with great customer service and resolving issues with urgency. You will thrive if you enjoy paying attention to details and thoroughly enjoy establishing positive relations with vendors, customers, technicians, sales, and service representatives, and other related TOTAL Departments. You will build great relationships with the technicians you support and become an expert on the territories and the customers they serve. You will not be afraid to give constructive and positive feedback to your technicians to help them be successful. Your days will all look different, but you will know you are successful every da...