Dedicated Technical Service Rep - Marine

Job description

The Technical Services Representative - Specialist (TSR-Specialist) Interacts with customer or SHW facility traveling in the field to sites in person to provide very specialized product and application support, information; ensures the best technical service possible. As specialist, answers customers' technical or scientific questions regarding specific product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Assists customers with transition to new product and/or application as subject matter expert. Liaises between technical, sales, and operations (plants and facilities). The TSR-Specialist trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. As TSR–Specialist, a minimum of 5 years successful technical service experience is required, demonstrates a command of know...