Senior Director Digital Customer Engagement Marketing

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY: Newrez is seeking a strategic marketing leader to serve as Senior Director Digital Customer Engagement Marketing. This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers (those being the 3-6 month onboarding period). The ideal candidate will take a customer-first, data-driven approach to designing multi-stage, personalized customer journeys, through a measured test-and-learn mindset. This role requires deep cross-functional collaboration, expertise...