Customer Support - English/French

Job description

At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 💻 THE ROLE: We are looking for a #TechTalent to work as a Customer Suppport for a project in banking sector. 🙂 WHAT YOU'LL DO: - Provide front line support and act as primary contact for clients. - Log all questions, incidents, problems and requests with accurate and complete information - Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures - Perform first level technical troubleshooting and problem solving. - Fulfil reporting, data extraction and application configuration requests - Escalate requests and incidents to the next level of tier support based on established guidelines and procedures - Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution - Support internal project and development teams during new pr...