Client Lead, Affiliate & Influencer

Job description

About the Role: Right Side Up (RSU) is looking for a Client Lead in our Partnerships department to oversee the success and quality of our affiliate and influencer client engagements. This role serves as the senior point of contact for their assigned client portfolio, ensuring strong relationships, high-quality execution by our affiliate and influencer talent, and a positive, collaborative experience for both sides. What You'll Do: Client Success & Oversight Oversee a portfolio of clients to ensure talent delivery meets expectations, monitoring communications, outputs, and joining client calls as needed. Proactively check in with clients to gather program and talent feedback, identify potential risks, and pinpoint opportunities for additional support that may warrant an upsell or cross-sell discussion. Ensure clients have the appropriate mix of resources (talent, hours, expertise) to support their goals, guiding transparent, client-first conversations as needs evolve. Act as the primary escalation point for client concerns, guiding resolution and ensuring issues are addressed in a timely, constructive manner. Serve as a strategic thought partner to clients by sharing industry insigh...