Service Operation Specialist

Job description

To apply to a Varex Imaging position, please create an account and sign-in. CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account . Summary: Provides administrative and operational support to the Field Service teams. This role supports service activities, customer satisfaction, and internal coordination by ensuring accurate system administration, effective communication, and timely completion of tasks while developing knowledge of service operations and company processes. Job Description: KEY RESPONSIBILITIES: Field Service Support: · Provide general administrative and clerical support to Field Service, Customer Service, and department managers. · Serve as an initial point of contact for customer and internal service-related inquiries, escalating issues as appropriate. · Create, prioritize, and allocate Cases/Work orders from Salesforce to the appropriate Field Service Engineers, ensuring timely response and resolution. · Assist with reviewing and editing Field Service reports and documentation for completeness and accuracy. · Maintain accurate data in Service Systems (CRM and ERP/SAP) in line with company standards. · Assist with the creation,...