Customer Success Lead

Job description

Be Challenged and Imagine with us Join a team where your work directly influences how people experience technology across the University. As Customer Success Lead, you’ll play a pivotal role in ensuring new IT products, services and digital solutions are successfully embedded, adopted and embraced by end users. This is an opportunity for a strategic and people-focused professional to lead enterprise-wide change and adoption initiatives, shape customer success practices, and influence how technology transformation is delivered across a complex and dynamic environment. You’ll work closely with stakeholders across the University, guiding change readiness, communications, training and engagement activities that help teams transition confidently to new systems and ways of working. - Opportunity to shape and lead customer success practices - Gain exposure to enterprise-wide digital transformation initiatives - Work with a broad range of stakeholders and technologies In this role you will: This HEW 8 position is a full-time continuing role and is based at Callaghan. - Lead the development and implementation of the Customer Success Framework across IT Services - Drive the successful adopti...