Patient Services Representative

Job description

Description JOB SUMMARY: A Patient Service Representative is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays, and resolving patient inquiries. The Patient Service Representative assists patients, the Practice Manager, physicians and clinical staff to ensure operational efficiencies. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Identify yourself to internal and external customers by wearing your identification badge at all times. - Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently. - Schedule patient appointments within the prescribed protocol. - Prepare charge tickets as directed. - Verify all necessary referral and authorization information is in place prior to the appointment. - Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc. - Verify and update demographics and insurance in the practice management system at each patient...