Customer Experience & Operations Coordinator

Job description

Benefits: What This Role Is As the premier Property Restoration experts, at Paul Davis, we help homeowners and businesses recover after damage from events like water leaks, fires, mold, and storms—handling everything from emergency cleanup to full reconstruction. When something goes wrong in a home or building, it’s stressful, urgent, and often confusing. Our job is not just to fix the damage—but to guide our customers through the entire process. This role is the central hub of that process. You will own the customer journey from first call through project completion—ensuring every client feels informed, supported, and confident in choosing Paul Davis. You will also serve as the internal bridge between all teams—maintaining office operations and keeping Mitigation, Contents, Reconstruction, and Accounting aligned and moving efficiently. What You’ll Be Responsible For (Job Responsibilities) Customer Experience Ownership- Serve as the primary point of contact from intake through completion- Handle all inbound office calls including leads, and new job opportunities- Communicate and educate customers on our process, capabilities, and value- Build trust early to help convert job opportu...