Server

Job description

SUMMARY: Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes and resetting tables. ESSENTIAL DUTIES AND RESPONSIBILITIES: These include the following: - Develop and maintain professional functional working relationships with IHOP employees and guests. - Execute the “Service Success Steps” per the IHOP SOP to ensure a high-quality guest experience. - Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return. - Communicate guest food orders and service requests in an accurate and timely manner. - Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge. - Comply with SOP methods in regard to guest checks and maintaining cash control. - Stock and rotate all needed supplies in the service areas and dining room. - Comply with all local and SOP health, sanitation, and safety guidelines. - Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave. - Perform all cleaning duties according to posted cleaning charts. - Comply with IHOP uniform and appearance sta...