IT Analyst I -Support

Job description

Why join this team Performs complex analysis to troubleshoot operational and application issues, particularly those involving third-party business applications in production. Supports operational activities for various business units across the organization and provides application support for a wide range of banking systems, while maintaining the Credit Union’s commitment to delivering high-quality member service. This position is hybrid. NYC Salary Range: $82,000 - $92,000 annually: compensation is commensurate to geographic location. What you'll do: - Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. - Maintain detailed working knowledge of various Credit Union business processes and applications/systems to provide technical and operational assistance to UNFCU staff. • Assist in providing level I (Service Desk) support when request volume is high and address escalated tickets.• Acquire the knowledge of new applications or operational processes that are targeted to specific business units. •...