Field Service Engineer

Job description

Job title – Field Service Engineer Location – Strasbourg / Nancy / Metz Are you looking for a position in which you can grow your technical abilities and knowledge, take on new challenges, and be part of a winning team? Do you want to work on complex, innovative analytical instruments in an ambitious, fast-growing international company with a friendly, inclusive culture - where our mission is to make the world a better place together with our customers? If that sounds like you, we would love to hear from you! Join our French Customer Support team. What You'll Do: - Support customers throughout the entire lifecycle of Malvern Panalytical instruments - from installation to ongoing service - Diagnose and resolve issues independently, delivering accurate and effective service to maintain high customer satisfaction - Provide operational training to customers - mainly during installation - to ensure safe and efficient use of our instruments - Offer remote support via PC and phone, and travel extensively across the France as needed - Assist with helpdesk and training activities and provide timely documentation such as field service reports and mileage reports - Continuously update your pr...