Associate Support Specialist

Job description

PURPOSE AND SCOPE: The Associate Support Specialist responds to routine customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates knowledge-based operational and technical support to diverse audiences. In this capacity, the Associate Support Specialist provides outstanding customer service through effective and timely communication. PRINCIPAL DUTIES AND RESPONSIBILITIES: Address routine operational and/or technical issues by providing effective customer support of applicable devices within the assigned function(s) on a daily basis. Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems. Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements. Provide diverse administrative support within the assigned function(s) as required. Maintain current knowledge of all applicable devices and/or troubleshooting techniques to continually provide effective technical support. Establish and maintain strong relationships with internal and/or external customers through the effective und...