Customer Service Assistant

Job description

Caterplus – More Than a Meal, It’s a Community At Caterplus, we don’t just serve food - we create warm, welcoming spaces where the over-55 community can connect, share, and enjoy great company over delicious meals. Every dish is made with care, fresh ingredients, and a big helping of heart. What you’ll be doing…: As a Customer Service Assistant, you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online. Working pattern: 5 out of 7 | 11:00AM - 3:00PM Job ID: 6378 - Greet and assist customers with queries, purchases, or service requests - Provide accurate information on products, services, and policies - Handle customer enquiries via phone, email, and in person - Resolve complaints or escalate issues where appropriate - Maintain a tidy, welcoming environment or service area - Process transactions, orders, and returns accurately - Keep up to date with company offerings and promotions - Support wider team with general administrative and operational tasks What can you bring?: - A warm, approachable,...