Intake Specialist

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most. Position Summary: The Intake Specialist supports the mission of The Salvation Army by responding to, screening and prioritizing requests for assistance to determine primary need and urgency of need. The Intake Specialist facilitates assistance and provides information and referrals with the goal of mediating crises. Qualifications: Education/Experience: - Provides excellent customer service by greeting and responding to guests in-person or via phone - Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter - Provides program information and referrals and schedules appointments - Identifies resources and next steps that are available to address needs - Stays up-to-date with program requirements and trends throughout the service area - Maintains records and statistical data; providing information for reports as requested - Perform other duties as assigned - High school diploma or GED, or any equivalent combination of training and experience wh...