Z1 Customer Service Representative

Job description

Description Customer Service Representative: Carrollton, GA (West Atlanta area) - Full Time Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include: DUTIES AND RESPONSIBILITIES: Customer Service - Interact with customer in person, over the phone, and through email - Set up returns and exchanges - Cancellations and order modifications - Ensure order accuracy - Verify part numbers and fitment - Shipping claims for damaged or lost orders - Provide technical support - Respond to customers in timely manor - Other duties as assigned Availability: - Must be onsite - 40-hour workweek with occasional nights and weekends Requirements: EXPERIENCE & QUALIFICATIONS: - Positive attitude and customer service mindset - Automotive knowledge preferred - Basic Computer Skill knowledge - Proficient in Microsoft Office suite - Exhibit strong communication skills - Bilingual (Spanish) proficiency pr...