Manager, Service Desk

Job description

Manager, Service Desk Department: Enterprise Information Technology: Employment Type: Full Time: Location: Canada - Resident (0001): Reporting To: Sathees Balashanmugam: Compensation: $103,233 - $139,668 / year Description: This is a hybrid position with the expectation of working from our Toronto office at least three days per week. Vena is seeking an experienced and strategic Manager of Service Desk to lead and optimize end-user support operations, ensuring the delivery of high-quality IT services across the organization. This role requires a strong understanding of service management frameworks, support technologies, and team leadership, combined with the ability to drive efficiency and continuous improvement in service delivery. The ideal candidate will oversee daily service desk operations, manage and mentor a team of support analysts, and act as a key point of contact for incident and request management. They will collaborate closely with IT teams and business stakeholders to ensure timely issue resolution, maintain service level agreements, and enhance the overall user experience through effective communication and process improvements. Key Responsibilities: - Run day-to-day...