Manager, Operations Support
illumifin · US
The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect...
Job description
The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative. WE ARE THE KIND OF EMPLOYER YOU DESERVE. illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases. About this role: This role sits at the heart of the Long‑Term Care insurance lifecycle. As Manager, Inforce Policy Administration Operations , you will lead a highly experienced team responsible for policy administration, billing, and change management for inforce LTC policies. Your mandate is to stabilize and modernize operations —moving from fragmented, task‑based execution to a results‑driven, data‑led operating model that delivers accuracy, efficiency, and measurable business outcomes. You will have real ownership : financial impact, staffing strategy, service levels, talent development, and continuous improvement. This is a role for a leader who enjoys building disciplined operations, developing p...