Customer Success Team Lead/Customer Success Manager

Job description

We are currently looking for a proactive and people-oriented Customer Success Team Lead / Customer Success Manager to join the team of one of our international clients. You will support a growing customer success function, help improve operational processes, and contribute to delivering outstanding customer experience in a fast-paced, technology-driven environment. This role is ideal for someone with strong customer success or support experience who is ready to take ownership, improve workflows, and grow into a leadership position. You will work with distributed teams, support customers across different regions, and help scale customer operations. Key Responsibilities: Support and manage customer success and support operations Coordinate day-to-day activities of the customer support team Ensure high quality of customer interactions and service delivery Identify process improvements and implement operational best practices Assist with onboarding, training, and coaching team members Handle customer escalations and resolve complex issues Track performance metrics and contribute to KPI monitoring Collaborate with cross-functional teams to improve customer experience Help build internal...