Customer Resolution Specialist Lead
First Fidelity Bank · Oklahoma City, Oklahoma, US
Job Location: OK OKC 39th Expressway - Oklahoma City, OK 73122Position Type: Full TimeEducation Level: High SchoolJob Shift: M, T, TH, F 12:00PM-9:00PM; Sat...
Job description
Job DetailsJob Location: OK OKC 39th Expressway - Oklahoma City, OK 73122Position Type: Full TimeEducation Level: High SchoolJob Shift: M, T, TH, F 12:00PM-9:00PM; Sat 8:00AM-5Job Category: Customer ServiceAt First Fidelity Bank, people matter, including our customers, our communities, and especially our employees. Our Customer Service teams play a critical role in delivering a positive client experience through phone and digital support. We are looking for service-driven individuals who enjoy problem solving, communicating with empathy, and taking ownership to help clients find solutions. Our team members are essential to our success, and we invest in them through training, development, and opportunities to advance. In this role, you will receive competitive pay, a $1,000 sign-on bonus with a one-year retention agreement, and the training needed to be successful. One of our core values is providing a caring place to work where people feel supported, work collaboratively, and take pride in helping clients every day. SUMMARY: Under the supervision of the Customer Service Managers, the Customer Resolution Specialist Lead (CRS Lead) serves as the expert resource for Customer Resolutio...