Call Center Representative (211 Contact Center Specialist information and referral) - 1st Shift Hybrid

Job description

Description |211 Contact Center Specialist – Information & Referral/Housing (First Shift) |Location: Rocky Hill, CT (Hybrid after training) |Schedule: First Shift | Typically 7:00 AM – 3:00 PM |Pay: $21.00/hour|$1,000 SIGN-ON BONUS Be the Connection That Helps People Find Stability - Step into a Role Where One Call Can Change a Life. Why You'll Love This Role $1,000 Sign-On Bonus – because we value YOU from day one· Competitive Pay – $21/hour plus great benefits.· Hybrid Schedule – after training, enjoy flexibility with 4 remote days and 1 in-office day.· Mission-Driven Work – help people find safety, stability and hope. What You’ll Do You’ll be the calm, knowledgeable guide who helps people find their footing: - Answer calls, chats and emails from people seeking support and community resources. - Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more. - Dig deeper when needed—researching and advocating for callers facing complex barriers. - Help callers understand their options and feel empowered to take next steps. - Document each interaction clearly to ensure continuity and follow-up. - Follow established protocols while safegua...