26-565.A - Field IT Support Analyst

Job description

Job Objective: Provide high-quality support to end users of Hilcorp’s technology services including user accounts, PCs, networking, enterprise applications, phones, printers, conference rooms, and more via in-person visits and utilizing remote support tools. Travel to Hilcorp offices and field locations across the Permian basin to provide local support for field-based networks, servers, and SCADA technology assets as directed by remote engineers and administrators. Essential Job Responsibilities: - Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. - Configures new computers and upgrades existing computers. - Provide A/V support for meeting rooms and field town hall meetings. - Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. - Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. - Assists peer infrastructure and Security teams wit...