Clinic Staff Assistant I - Call Center

Job description

Clinic Staff Assistant I - Call Center - ( 2600008B ) Description Why UT Southwestern?: With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth. Job Summary: Call Center/Clinic Staff Assistant I (CSA I) staff in this role will primarily support clinic-based call centers , which manage a high volume of patient phone calls. Key responsibilities include: appointment scheduling, coordination of services across multiple providers and specialties, insurance benefit verification, documenting patient telephone encounters, and responding to patient inquiries with a focus on excellent customer service.These positions may be onsite, hybrid, or fully remote , depending on the needs of the...