Escalation Response Specialist II

Job description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. This position is remote and starting hours for this position are between 8:00am and 10:30am EST, Monday - Friday. Experience with Medicare, Medicaid, and prescription drug plans is preferred. Position Purpose: Assists with responding to complaints and escalations from members/providers. Supports in handling escalations, handling problem tickets, and providing feedback to senior team members regarding member/provider issues. Provides timely and appropriate resolutions to escalated issues received from various communication channels Serves as a liaison in maintaining relationships between departments to ensure timely and appropriate issue resolution Supports the d...