Restaurant Support Technician

Job description

Church’s Texas Chicken Employee Job Description: Job Title: Restaurant Support Technician: Reports to: Director, Restaurant Support & Implementations Department: Technology: Location: On-Site Restaurant Support Center – Atlanta, GA Revised: April 2026: Job Summary: The Restaurant Support Technician plays a vital role in supporting restaurant technology operations for Church’s Texas Chicken. This position is responsible for managing lab and test environments, supporting the deployment and maintenance of restaurant systems, acting as a technical liaison for daily operations and escalations, and partnering with vendors to ensure high service levels. This role will also assist in supporting Restaurant Support Center (RSC) employees with technical needs when required. The role requires strong technical skills, excellent communication, and the ability to balance proactive system monitoring with rapid incident response. Key Duties/Responsibilities: Lab Setup & Testing Ensure the lab is always in a ready-to-test state with current hardware, software, and network configurations matching production environments. Collaborate with digital, operations and vendor partners to test new products, s...