MBTA Transit Associate

Job description

Schedule: AM Shift: 6:00 AM - 2:00 PM PM Shift: 2:00 PM - 12:00 AM Due to the seniority-based scheduling system, candidates must be able to maintain open availability upon joining the team to accommodate operational needs. In alignment with the requirements of this position, all candidates are subject to a pre-employment drug screening that includes marijuana testing. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Maintains high visibility in the specified areas, most commonly stations, entrances, and exists to maximize engagement with riders and continually offer greetings to the public. - Proactively offers assistance with navigation on how to navigate the MBTA transit system and offers directions to destinations or instructions on fare payment/ticket use. - Assists passengers by deploying bridge plates upon request, while maintaining a courteous, respectful, and customer-focused approach. - Uses knowledge of the transit system to communicate to ridership about parking information, transit schedules, payment options, and maintains complete knowledge of the MBTA transit system and offers dire...