Customer Service, Associate

Job description

Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com . Shift4 is expanding globally and hiring Customer Service, Associates to work with customers! This is an onsite opportunity based at Shift4's office in Morrisville, NC with a Monday - Friday schedule. Summary: The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication. Responsibilities: Qualifications: - Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts. - Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms. - Diagnose technical issues and escalate compl...