Client Success Manager

Job description

LegalVision is a commercial law firm built for businesses that want to work differently. Through our fixed-fee legal membership, we provide unlimited legal support to SMEs and in-house teams. Our team uses custom-built technology to deliver fast, high-quality legal support with predictable pricing for clients and rewarding careers for those who work here. With rapidly scaling operations across Australia, New Zealand and the United Kingdom, LegalVision offers unique progression pathways, exposure to diverse work at scale, and the opportunity to be part of an innovative law firm recognised as a 5 Star Employer of Choice, a Top 25 Attraction Firm, and Law Firm of the Year. The Opportunity: As a Client Success Manager at LegalVision you will play a critical role in ensuring our members receive the legal support they need while driving retention and long-term engagement. A key focus of this position will be proactively managing membership hold and cancellation requests, identifying the reasons behind churn, and working on strategies to retain members long term. Our best Client Success Managers are strategic, business-savvy, and highly knowledgeable about our legal offerings. They are pe...