Hotel Operations Supervisor

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES: IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE Job Description: Position Summary: This position is responsible for assisting with the supervision, direction and on going training of the Front Desk, Concierge, VIP Check-In and Bell Services staff. Primary Duties and Responsibilities: includes but not limited to: Assists in the hiring, scheduling, training, evaluating and counseling of the Front Desk, Concierge, VIP Check-in and Bell Services staff Addresses all Guest concerns in a timely manner Ensures back-up reports are run and documents are current Runs and reviews Manual over-ride report and room revenue potential Responsible for the completion of the over the credit and non-zero reports Completes the preparation, arrival and departure of all corporate, convention and bus groups Monitors employee and guest interactions according to the WOW Customer Service Standards by conducting surveys of customer service levels through LRS and tracking the results Monitors the accurate completion of daily room blocking (i.e. deposits and accessi...