Head of Operations - FTC 9 months

Job description

Role Purpose The Head of Operations is responsible for the end‑to‑end operational performance of the legal delivery within this conveyancing business, ensuring the efficient, compliant, and scalable delivery of residential property services. The role focuses on optimising throughput, improving client experience, managing regulatory risk, and enabling profitable growth in a conveyancing environment. This role acts as the operational bridge between legal delivery, compliance, technology, and commercial performance. Work Location: Hybrid but will require the person to be able to go to visit our office locations in Daventry, Leeds, Cardiff Key Responsibilities: Operational Leadership & Delivery: Lead all day‑to‑day conveyancing operations across teams, locations, and work types (sales, purchases and new build). Ensure files progress efficiently through each stage of the conveyancing lifecycle, improving velocity and reducing fall‑off. Embed clear service level agreements (SLAs) covering exchanges, completions, lender requirements, and client communication. Oversee pipeline management, capacity planning, and workload balancing across conveyancers and support teams. Represent the legal o...