Night Auditor

Job description

Job Title: Night Auditor Overall Responsibilities: - Responsible for running all overnight duties at the Front Desk. - Complete Night Audit procedures from Fosse - Always use guest name. Listen intently to each guest, focusing directly on them during each interaction. Use aggressive hospitality skills, which include: - Smile and Greet every Guest - Speak to the guest in a warm, friendly and courteous manner - Display genuine and enthusiastic interest in the guest, pay complete attention - Anticipate guest needs and be flexible in responding to them - Be knowledgeable about your job - LEARN to take ownership of guest problems and resolve them - Maintain and promote Guest Hospitality at all times. - Stock lobby Market on a daily basis. - Ensure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately. - Be familiar with day-to-day selling strategy of rooms. - Have knowledge of any and all promotions and/or current programs (i.e. Marriott Rewards, Hotel Packages) etc. - Maintain a high standard of personal hygiene and be in proper uniform at all times. - Ensure that all information pertinent to the desk or related areas is...