Implementation Manager

Job description

Overview The Implementation Manager is accountable for the operational execution of the project plan for new customers or new projects specific to existing customers. They will partner with the client services organization to meet client expectations and revenue goals, as well as with any/all internal departments in support of the plan execution to include IT, product, product development, operations, finance, and training. They will define and lead the creation of project implementation project plans, identify process improvement opportunities, coordinate and manage the client implementation effort with cross-functional groups, monitor complex operational reporting, and facilitate resolution of delivery issues as needed. Responsibilities: This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. - Lead and manage the implementation and operation team in day-to-day activities and collaborate as nec...