Office Clerk

Job description

Senior On-Site Service Specialist Key Responsibilities: - Quickly and efficiently respond to internal & external inquiries to ensure complete customer satisfaction. Triage incoming inquiries and requests. - Handle outgoing mail requests, waybills, distribute incoming mail. - Concierge Services. - Executing scheduled events - Production Reconciliation - Informational events (meet and greet vendors) - Intranet postings - Website updates - Maintain concierge page w eb site, including but not limited to accuracy and relevance of information specific to the studio - Management and expansion of on-site service programs (contracts, relationship building) which includes but is not limited to , car detailing , fitness classes , dry-cleaning . Schedule vendors & manage amenity space for on-site service programs. - Manage the maintenance of coffee and water dispensing machines, conducting regular cleaning cycles and upkeep. - Track Slack channels for service concerns and feedback, and manage ServiceNow tickets, including requests for Heritage’s assistance. - Assisting on-site security team with visitor badging and other operations - Support Workplace Experience team on various items, includin...