Court Support Specialist I

Job description

Position Overview The Court Support Specialist is responsible for effectively communicating with internal and external customers on all matters related to court evidence packages. This position will involve timely response and supply requested packages in the agreed-upon format for all requests for Court Evidence Packages received via e-mail. Additionally, this position will oversee the resolution and/or tracking of reported issues while ensuring a timely resolution. An ideal candidate demonstrates the ability to manage priorities effectively to meet customer and departmental expectations. Qualifications: - Evaluate and process high volumes of customer requests in accordance with applicable business rules and statutes. - Become intimately familiar with the business rules for each customer and deliver timely and accurate service. - Provide exceptional customer service. - Process internal requests from operational or support teams as required. - Adhere to assigned service levels. - Uses rigorous logic and methods to solve difficult problems with effective solutions. - Other duties as assigned. - High School Diploma or Equivalent - Intermediate computer skills using Microsoft Office (...