Senior Technical Support Specialist

Job description

Key Results Area #1: Successfully Resolve Customer’s Technical Support Issues and assist Customer Teams with PMM’s and Projects. Key Results Area #2: Being a Valuable Team Member - Provide fast response times for customers - Build positive relationships with customers - Design, estimate, quote, and implement solutions to solve customers’ problems - Interact with the accounting department to describe value for the work performed - Ensure customer data and networks are maintained with industry best practices - Provide a good example of S. J. Rollins culture and values - Be on time for work and scheduled meetings - Participate in regular team and company meetings - Take responsibility for personal and career development - Take responsibility for the training and education of less experienced team members Entry Knowledge: - Meet or exceed responsibilities and expectations of Technical Support Specialist Skill Level: - A fully trained and experienced Senior Technical Support Specialist will have basic technical knowledge of SJR “full stack” products and services as well as be able to solve issues related to: - Printer configurations; Email/Outlook user configurations; QuickBooks multi-u...