CUST PROG SPEC

Job description

SUMMARY OF RESPONSIBILITIES : This class is responsible for monitoring, gathering, processing and reporting data to ensure that utility customer accounts are created and billed and customer services are created and provided accurately and efficiently on a timely basis. Responsibilities include, but are not limited to coordinating the installation of new temporary and permanent utility services; creating new accounts with the correct characteristics; utilizing alerts to research, report and correct issues, identify potential tampering and to ensure that the data necessary to prepare and adjust bills is accurate and available in a timely manner; monitoring, researching and, when required, completing automated meter services such as start, stop, disconnect, reconnect and on-demand meter reads to provide prompt and accurate service; supporting field service activities to ensure accurate, efficient completion; resolving complex utility service issues; performing enhanced Customer Program services; proactively contacting customers to provide information about their utility services; contacting and responding to customers on specific, sensitive issues; creating, maintaining and reporting...