Senior Shop Assistant

Job description

PURPOSE & IMPACT ON ORGANIZATION: Contributes to meeting or exceeding store sales and KPI targets by: Building an emotional connection with customers and living the Brand Values Serving and selling to customers and conscientiously executing store operations Using his/her expertise and experience to provide feedback and support to selected team members KEY RESPONSIBILITIES: Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store Identifies improvement opportunities and communicates suggestions to store management to drive commercial success Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model Shares his/her customer service experience and trains selected team members to fine-tune their service skills Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category Guides and trains selected members of the team on basic core and seasonal product knowledge Maintains an appealing, easy-to-shop environment for customers by consistently e...